I want you to be completely in love with the soft art you bring into your home. If you are not satisfied with your purchase, please contant me within 10 days of receiving your order. The item must be returned in its original condition. The customer is responsible for the cost or return shipping. Once the item is received and inspected, a full refund will be processed within 5 business days. If your order arrives damaged, please contat me immediately with a photo of the item and the packaging. I will work with you right away to arrange a replacemement or a refund.